Your privacy, respected.
At ILKAL’S PRIDE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit or shop on our website.
Business Address:
ILKAL’S PRIDE
Ward No. 3, Kopparad Peth, Near Gayatri Kalyana Mantap,
ILKAL – 587 125, Karnataka, India.
Phone: +91 91081 42048
Email: info@ilkalpride.com
1. Information We Collect
When you use our website, we may collect:
- Personal details such as your name, email address and phone number.
- Billing and shipping addresses.
- Order history and transaction details (payment ID and status — not your card or bank details).
- Details you choose to share with us: product reviews, bulk-order enquiries, contact messages, newsletter sign-ups and back-in-stock alerts.
- Basic technical data such as IP address, browser type and cookies.
2. How We Use Your Information
We use your information to:
- Process, deliver and support your orders.
- Send order confirmations, shipping updates, invoices and replies to your queries.
- Process payments and refunds securely.
- Let you know when an item you asked about is back in stock.
- Send offers and news, only if you subscribe to our newsletter. You can unsubscribe at any time.
- Improve our website and comply with legal and tax requirements.
3. Payment Processing
All payments are handled by Razorpay, our payment partner. Your card, UPI, net banking or wallet details are encrypted and processed directly by Razorpay. ILKAL’S PRIDE never sees or stores your card or bank details.
4. Sharing of Information
We never sell or rent your personal information. We share only what is needed with:
- Courier partners, to deliver your orders.
- Razorpay, to complete payments and refunds.
- Legal authorities, when required by law.
5. Data Security
Our website uses a secure (HTTPS) connection, and passwords are stored in encrypted form. We take reasonable steps to protect your information, but no method of transmission over the internet is 100% secure.
6. Cookies
We use cookies to keep you signed in, remember your cart and wishlist, and understand how visitors use our website (for example with Google Analytics). You can disable cookies in your browser, but the cart and sign-in will not work without them.
7. Your Rights
You may ask us to:
- Show you the personal information we hold about you.
- Correct or update your details (you can also do this under My account).
- Delete your data, except records we must keep for orders, tax and legal purposes.
To make a request, email us at info@ilkalpride.com.
8. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website means you accept the updated policy.
10. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Karnataka, India.