Refund, return & cancellation.

1. Cancellation

• Timeframe: You can cancel an order within 48 hours of placing it, as long as it has not yet been dispatched.
• How to cancel: If you are signed in, open My account and press Cancel next to the order. For guest orders, call, WhatsApp or email us with your order number.
• After dispatch: Orders that have already been shipped cannot be cancelled.
• Refund on cancellation: For a cancelled order, the full amount is refunded automatically to your original payment method.

2. Returns & Replacements

• Since every ILKAL saree is handwoven or woven in small batches, we do not accept returns for change of mind, colour preference or size.
• Damaged or defective items: Please report a damaged or defective product within 2–3 days of delivery, with photos and an unboxing video if possible.
• Wrong item or not as described: If the product you received is different from what you ordered, or differs significantly from its description, please tell us within 2–3 days of delivery.
• After our team verifies the issue, we will offer a replacement or a full refund. The saree must be unused, unwashed and returned with its original tags and packing.
• Small differences in colour, weave or texture are a natural feature of handloom sarees and are not considered defects. Colours may also look slightly different on different screens.

3. Refund Processing

• Approved refunds are processed within 6–8 business days and credited to the same payment method used for the purchase (card, UPI, net banking or wallet).
• If you send an item back to us, please use a trackable courier service. ILKAL’S PRIDE cannot be responsible for untracked returns that do not reach us.

4. Contact & Support

For any questions about cancellations, returns or refunds, please reach out to us:

• Email: info@ilkalpride.com
• Phone / WhatsApp: +91 91081 42048