Shipping & delivery.

1. Order Processing

• Orders are processed and dispatched within 2–3 business days of payment confirmation.
• Processing time may vary depending on product availability, order volume and festive-season demand.
• Once your order is dispatched, you will receive a shipping confirmation email with the courier name and tracking details.

2. Delivery Timeline

• We deliver across India. Delivery usually takes 5–10 business days from dispatch, depending on your location.
• During peak seasons, holidays or unforeseen circumstances (weather, strikes, courier delays), delivery may take longer. We will inform you promptly of any such delay.

3. Shipping Charges

• Delivery is free on orders of ₹2,500 and above.
• For orders below ₹2,500, a flat delivery charge of ₹99 applies. The exact amount is always shown at checkout before you pay.

4. Tracking Your Order

• You can follow your order on our Track order page using your order number and email, or under My account if you are signed in.
• Once dispatched, you can also track the parcel on the courier’s website using the tracking ID we share.

5. Shipping Issues

• Lost or damaged shipments: If your parcel arrives damaged or does not arrive, please contact us within 2–3 days of the delivery date (or the expected delivery date), with photos of the parcel where possible.
• Address errors: Please make sure your shipping address and phone number are correct when placing the order. ILKAL’S PRIDE is not responsible for delays or failed deliveries caused by an incorrect address.

6. Delivery Exceptions

• Remote locations: Delivery to remote areas may take longer than the standard timeline.
• Courier partners: We choose the courier partner based on your pincode, parcel size and handling requirements.

7. Contact & Support

For any questions about shipping or delivery, please reach out to us:

• Email: info@ilkalpride.com
• Phone / WhatsApp: +91 91081 42048